About the purchasing and shipping process
How long does shipping take?
Local shipments usually take between 3-5 business days, and international shipments between 7-15 business days, depending on the destination.
Do you ship internationally?
Yes, we ship to several countries. You can check availability by entering your address during checkout.
How much does shipping cost? Is there a free shipping option?
Shipping costs vary by location. We offer free nationwide shipping for purchases over a certain amount, which you will find specified on our website.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor its status in real time.
What should I do if my order does not arrive or arrives damaged?
If you have any problems with your order, please contact us through our customer service, and we will resolve it as soon as possible.
What payment methods do you accept?
We accept credit cards, debit cards, bank transfers, and payments through platforms such as PayPal.
Is it safe to make payments on your website?
Yes, our site uses SSL encryption technology to protect your data and ensure secure payment.
About sizes and fits
How do I know what size to choose? Do you have a size guide available?
Yes, you will find a detailed size guide on each product page to help you choose the perfect fit.
Are the garments unisex or do they have specific cuts for each gender?
Our designs are gender fluid and are designed to adapt to any identity, prioritizing comfort and style.
What do I do if the product doesn't fit me?
You can request a size change or return within the first 15 days after receiving your order.
Do you offer customization or size adjustments?
Yes, if you require this specific service, we can implement it with an extra value on the total purchase, due to the development of the custom-made piece. You must contact us through our contact channel and we will proceed to provide the service.
About returns and exchanges
What is the return policy?
You can return an unused product within 15 days of receipt. For more details, please see our returns policy on the website.
Can I exchange one product for another? How does the process work?
Yes, we offer product exchanges. You just need to contact us, specify the new item or size you want, and we will continue with the process.
Is there any additional cost for making a return or exchange?
For local returns, the return shipping cost is covered by us. For international exchanges, the customer assumes the shipping costs.
About products and quality
Do the products have any kind of warranty?
Yes, we offer a warranty on manufacturing defects. If you find any issues with your product, please contact us within the first 30 days.
What materials are used to manufacture the products?
We use high-quality, sustainable materials, such as natural and recycled fabrics, which are carefully selected to ensure durability and comfort.
How is product quality ensured?
Each product undergoes rigorous quality controls at each stage of its manufacture, from the selection of materials to the final finishes.
Are the fabrics sustainable or environmentally friendly?
Yes, we work with sustainable inputs that minimize environmental impact, such as organic fibers and eco-friendly processes.
Where are the garments made?
All our garments are made by local artisan communities, using traditional techniques and ethical practices.
On sustainability and social responsibility
How do you support artisan communities?
We work directly with local communities, ensuring fair payment for their work and supporting the preservation of traditional techniques.
What sustainable practices are implemented in production?
We implement processes that reduce water use, use eco-friendly inputs and produce in limited quantities to avoid waste.
Is the brand certified sustainable or ethical?
We are in the process of obtaining recognized certifications that support our commitment to sustainability and work ethics.
About the brand and philosophy
What does “gender fluid” mean in the context of your designs?
It means that our clothes are inclusive, regardless of gender, and are designed to be versatile and adapt to anyone.
Are the designs exclusive or are the products constantly available?
We produce in limited quantities to maintain exclusivity and ensure a sustainable approach, so we recommend purchasing your favorites before they sell out.
